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Tutorials & FAQs

Tutorials

Introducing WMS


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Full Text Finder


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ILL Requests


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Online Catalog Basics


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Online Databases


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Online Research Guides


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Henderson-Wilder Library Links

Frequently Asked Questions

I can’t get into a database. What should I do?

  1. Are you using the correct username / password? Try logging into other University services.
  2. Try logging in with another browser, such as Firefox, Chrome or Explorer.
  3. Clear your browser history, cache and cookies.
  4. Use the link from the Library page if you are accessing from a course page, or vice-versa.
  5. Are you logging in from a computer with strong firewalls that could be blocking access?

How Can I Reset My Password?

Visit UIU Password Management.

How can I contact the IT Help Center?

Contact IT at:
[email protected]
563-425-5876
uiu.edu/resources/information-technology.html

Upper Iowa University
Fayette, Iowa
800-553-4150
[email protected]
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