UIU ALERT:
Frequently Asked Questions
Maintenance
1. My office/room is too hot or too old.
- Staff – Submit a work order at Work Order Request
- Students - contact your RA or Office of Student Development
2. How do I request a key?
- Submit a completed Key Request Form on myUIU to facilities@uiu.edu
3. I lost my keys!
- Staff - call the Facilities front desk at 5796. If outside of office hours (8:00 AM-5:00 PM Monday-Friday) please call the Security Office at 5372.
- Student - contact your RA or the Office of Student Development
4. Oops, I forgot my key.
- Call the Facilities front desk at 5796 if between the hours of 8:00 AM-5:00 PM. Outside office hours please call the Security Office at 5372.
5. I want new office furniture, who pays for it?
- Contact your department head.
6. I need something moved.
- Submit a Work Order Request
7. The handicap doors do not work in our building.
- Submit a Work Order Request
Custodial
1. There is a toilet overflowing.
- Call Facilities front desk at 5796 if between the hours of 8:00 AM-5:00 PM. If outside of office hours or unable to reach anyone at the Facilities front desk please call the Facilities emergency on-call phone - 563-419-4176.
2. My clock is not working.
- Submit a Work Order Request
3. My lights are flickering/burned out.
- Submit a Work Order Request
4. I have noticed a bug problem in my office/building.
- Submit a Work Order Request
7. I have shred/secure documents to pick up.
- Contact the Facilities front desk at 5796
8. I have recycling to be picked up.
- Contact the Facilities front desk at 5796
9. Vandalism: Who do I call?
- Contact Campus Security office phone at 563-425-5372
- Or Contact Facilities at extension 5796.
Grounds
1. I notice an ice/snow problem.
- Contact the Director of Grounds at extension 5760.
2. I notice a trip hazard on the sidewalk or hanging branches.
- Contact the Director of Grounds at extension 5760.
3. My keys are locked in my vehicle, who do I call?
- Contact the Fayette police at 563-425-3500, or
- Contact Dave Collins, Collins Auto Body Repair at office 563-425-4477, cell 563-379-1688.
5. I would like to buy a brick or donate a grounds related memorial to be placed on campus.
- Contact the Advancement and Alumni Office at extension 5388.
Transportation
1. Who can drive a university vehicle?
- Only individuals who are qualified university drivers. To become a qualified driver complete the Qualified Driver Procedures on myUIU and submit to the Facilities office, either through campus mail or facilities@uiu.edu
- To change your current driver's license to a Class D, Contact the Fayette County Treasurer's office at 563-422-3798.
2. How do I reserve a university vehicle?
- To reserve all vehicles submit your request
3. What does my department get charged for using a university vehicle?
- Fleet vehicle rentals are charged per mile. This includes gas expenses. There is
a $12.50 minimum charge per trip. Additional fees may apply based on usage. The
rates are as follows:
- Cars=$0.35/mile
- SUV/turtle top buses=$0.45/mile
- Transit buses=$1.00/mile OR $150/day, whichever is cheaper
4. I have reserved a university vehicle, how do I obtain the keys?
- A vehicle bag can be picked up at Facilities Management & Services. Inside this bag will be vehicle keys, credit card (for gas purchases only), transportation form and emergency contact information.
- Vehicle bags can be picked up the day before the trip if there is an early departure, please indicate this when scheduling the vehicle.
- Bags must be picked up before 5:00 PM.
5. My trip is returning after 5:00 P.M. How do I return the keys?
- There is a mail slot to the right of the main door at Facilities. Please insert the vehicle bag and contents in the mail slot.
6. I need transportation to the airport or bus station.
- Transportation can be scheduled to Cedar Rapids or Waterloo. The cost for transportation is $100 per trip and can be split between the persons requesting transportation. Trips must be scheduled at least one week in advance. Contact the Event Manager at 5848 or events@uiu.edu
- Cedar Rapids Airport also offers airport shuttle service to campus for a fee. Contact the Cedar Rapids Shuttle Service at 1-800-725-8460.
Phones
All phone inquiries should be directed to the I.T. Helpdesk at extension 5876.