The UIU Information Technology (IT) Help Center is the central point of contact for the UIU Community for technology related incidents, problems, and requests.
The IT Department is Improving our Service!
The IT Department is excited to announce we will be upgrading our ticket system very soon! This will help us provide better customer service for you!
**No UIU accounts will be harmed with this upgrade**
More details to follow
WHEN WE ARE AVAILABLE:
Our hours are 8:00 am to 6:00 pm Monday thru Thursday, and 8:00 am to 5:00 pm on Fridays. Central Standard Time.
HOW TO CONTACT US:
We are located on the Fayette campus in Garbee Hall, Suite 120 and will gladly accept walk-ins!
Help Center phone: 563.425.5876
Help Center email: email@example.com
Help Center Skype address: uiu_it_helpcenter
When you call the Help Center, you may be asked the following basic questions in order to create a service ticket for more efficient handling of your incident:
- First and last name
- Exact nature of the issue
- Your Center location
- How many users is the incident affecting?
In some cases you may be asked for:
- Your year of birth
- An alternate email address
- Your computer's UIU asset number
In the event we cannot immediately provide a resolution, your service ticket will be assigned to our Level II IT Specialists.