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The UIU Information Technology (IT) Help Center is the central point of contact for the UIU Community for technology related incidents, problems, and requests.

WHEN WE ARE AVAILABLE:

Our hours are 8:00 a.m. to 5:00 p.m. Central Standard Time.

HOW TO CONTACT US:

We are located on the Fayette campus in Garbee Hall, Suite 120 and will gladly accept walk-ins!

Help Center phone: 563.425.5876
Help Center email: helpdesk@uiu.edu
Help Center Skype address: uiu_it_helpcenter

When you call the Help Center, you may be asked the following basic questions in order to create a service ticket for more efficient handling of your incident:

• First and last name 
• Exact nature of the issue 
• Your Center location 
• How many users is the incident affecting? 

In some cases you may be asked for:

• Your year of birth 
• An alternate email address 
• Your computer's UIU asset number

In the event we cannot immediately provide a resolution, your service ticket will be assigned to our Level II IT Specialists. 

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