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3P1. How do you identify the changing needs of your student groups? How do you analyze and select a course of action regarding these needs?
3P2. How do you build and maintain a relationship with your students?
3P3. How do you analyze the changing needs of your key stakeholder groups and select courses of action regarding these needs?
3P4. How do you build and maintain relationships with your key stakeholders?
3P5. How do you determine if you should target new student and stakeholder groups with your educational offerings and services?
3P6. How do you collect complaint information from students and other stakeholders? How do you analyze this feedback and select courses of action? How do you communicate these actions to your students and stakeholders?